Frequently Asked Questions

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    admin
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    Whether you’re just doing your research or are looking for clarification on your existing service, we’ve compiled the list of questions we hear most frequently below. Don’t see an answer to your question here? Start a new thread with your question and we’d be happy to answer.

    PRODUCTS & SERVICES

    What is the difference between the Standard Beacon vs. the 4G Beacon?
    Both beacons enable us to support all your connected devices at the flick of a switch. But only the 4G beacon comes with its own high-speed mobile internet plan with unlimited data. If you already have a data plan you love from your wireless carrier, cable company, ISP, or satellite provider, the standard beacon can work with your existing connection. Either way, once your beacon is installed, you have our IT professionals at your disposal should you encounter any difficulties with computers, tablets, phones, or any other devices connected to its pre-configured WiFi signal. Just flip the switch, call the number on the beacon, and our techs will assist you.

    How is a “Support Beacon” different from a “Hotspot”?
    A hotspot is a device that shares a wireless internet connection with multiple other devices. Our support beacons do this too, but this is where the similarities end. The operative word is “support” — when you need technical help, flip the switch and our beacons become a gateway to a team of support professionals ready to assist you. They are pre-configured with a suite of troubleshooting tools and diagnostics that allow us to remotely address issues you may be experiencing on any connected device.

    When I become a customer, do I own my support beacon?
    All of the equipment required to provide you service is pre-configured to work with our support network, meaning it doesn’t make a whole lot of sense for our customers to own it. Instead, our equipment is leased to you, and the cost is included in your monthly subscription fee. We like to think this is of benefit to our customers. Since we own your beacon, if it ever stops working its our job to replace it to ensure your service continues!

    Who uses these beacons from theRVITguy.com?
    Well, when we started the business, we were intent on serving the RV community. But it turns out our services are a great fit for truck drivers, construction contractors, inter-coastal boaters, food trucks, seasonal getaways, business travelers, aging parents… basically anyone! We love nothing more than to hear from a new customer using the service in a way we’ve never imagined.

    4G DATA

    Is your 4G data really unlimited? Really??!
    Yes! Really! Our data plan gives you unlimited 4G LTE data for one fixed price every month. There are no caps or throttle points that slow your speeds automatically once you’ve consumed a pre-determined amount of data. Your internet speed will be determined by the signal strength at your current location. The only exception where your usage may affect your speed is in instances where there is significant network congestion at your location. Only during times of high network congestion, the bandwidth of users with greater than 50GB of consumption in the given billing period may be deprioritized in order to ensure fair access to users who have consumed less. Once you move to a different location or the congestion eases, your speeds will likely resume. And once the new data cycle rolls around, your usage will be reset.

    Where will I have data coverage?
    We operate on the nation’s fastest, most advanced LTE network, delivering your 4G data coast-to-coast across the US. All of our 4G beacons will also roam at LTE speeds for up to 5GB per billing period throughout Canada and Mexico at no additional cost!  For information on coverage in your specific location, give us a call or click the icon in the lower left hand side of your browser window to type to us and we’ll verify the signal!

    ORDERS & SHIPPING

    How much will it cost me to sign up?
    To get started, just pay the first month of service ($59 for the standard beacon or $99 for the 4G beacon) plus a one-time setup fee. This fee covers configuration of your equipment, account setup, service activation, and shipping and handling.

    When will I receive my beacon?
    We strive to ship out as many orders as we can same-day, but please allow 1 business day for processing. Every order includes USPS Priority 2-3 day shipping.

    Can I get my equipment faster?
    Yes. If you need your beacon faster, call us at (414) 399-1687. Rush processing with overnight delivery to US destinations is available for an additional $50 fee.

    What is your return policy?
    If you have any trouble with your service, please call us, we want to help! But if we can’t fix it for whatever reason and you decide to cancel within 10 days of your order, just let us know by phone or email ([email protected]). We’ll provide a shipping label via e-mail for return of your equipment. Just drop it in the mail within 5 days to close your account. Upon receipt of your equipment, your first month’s service fee will be refunded. Since our setup fees are spent on configuring your equipment, activating your data service, and delivery, these are unfortunately non-refundable.

    While we are unable to accept returns after 10 days, remember that you’re not locked into a service contract, so you can elect to cancel anytime. We hate to lose you as our customer, but we understand. Just call us at (414) 399-1687. We’ll e-mail you a pre-paid shipping label to return your equipment. Just drop it in the mail within 5 days to close your account. But if there is anything we can do to improve your experience and keep your business, we want to know. To avoid any additional service fees, please ensure your cancellation is made prior to billing, and that return of your equipment is postmarked within 5 days.

    BILLING & PAYMENT

    What forms of payment do you accept?
    We accept Visa, Mastercard, American Express, and Discover.

    How does payment work for monthly subscriptions?
    All monthly payments are pre-paid and automatically billed to the credit card you use when signing up for service. You will also receive an e-mail each month confirming receipt of payment. To change your method of payment, login to the website with your username and password created at sign-on, or just call us and we’d be happy to do it for you, (414) 399-1687.

    SETUP

    I just received my shipment, now how do I get setup?
    You probably noticed there is no user manual or setup instructions in the box… that’s on purpose! What kind of tech support company would we be if we started you out with that task? Call us at (414) 399-1687 and we’ll setup your equipment so it works with all your devices and internet connectivity. We’ll run a few test from our side and ensure you can connect to our support “mothership”.

    SUPPORT

    Help! I’m having an issue with my (PC, Mac, phone, tablet, connection… whatever). How do I get support?
    First, breathe. Then flip the help switch on your beacon to the “up” position and call (414) 399-1687. Help is on the way!

    PAUSING & CANCELLATION

    I need to pause my service, but I intend on re-starting it in the near future. Is this allowed?
    Yes it is. For $25, we can pause your subscription for up to 90 days. This lets you keep your custom-configured equipment and resume service at any time. Just call us at (414) 399-1687 to make arrangements.

    I would like to cancel my service, how does this work?
    We hate to lose you as our customer, but we understand. Just call us at (414) 399-1687. We’ll e-mail you a pre-paid shipping label to return your equipment. Just drop it in the mail within 5 days to close your account. But if there is anything we can do to improve your experience and keep your business, we want to know. To avoid any additional service fees, please ensure your cancellation is made prior to billing, and that return of your equipment is postmarked within 5 days.

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